Synopsis: The gap between designers' and developers' assumptions about their users and the users' actual needs can hinder product development. "Observing the User Experience" helps bridge this gap by offering insights into what users want and need from a product. The book provides a comprehensive overview of 13 user experience research techniques applicable to various platforms, including web, software, and mobile. It takes into account real-world constraints such as tight budgets and short timelines. Aimed at designers, developers, and project managers, it offers practical advice on conducting user research efficiently and presenting findings effectively, empowering readers to enhance their product's user experience.

Synopsis: Explore the new design discipline behind products like the iPod and innovative websites such as Flickr. This guide takes a holistic approach to interaction design across the Web, software, and devices, emphasizing a designer's perspective rather than that of an engineer. It covers interaction design fundamentals, design research, and approaches to designing, applicable to various mediums including the Internet and robots. With tips, real-world projects, and interviews, you'll gain a comprehensive understanding of interaction design.